PRIVACY POLICY
Information on the Processing of Personal Data
This Privacy Policy describes how the personal data of users who visit and use www.smartplanet.biz are processed, pursuant to Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree No. 196 of 30 June 2003 (Italian Data Protection Code), as subsequently amended.
This Privacy Policy applies exclusively to www.smartplanet.biz and does not apply to third-party websites that may be accessed through external links.
1. Data Controller
The Data Controller is:
SMART PLANET SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA
Registered office: Viale dei Gerani 1 – 80040 Cercola (NA), Italy
Tax Code and VAT No.: 10904051215
REA: NA-1140481
E-mail: info@smartplanet.biz
Certified e-mail (PEC): smartplanetsrls@pec.it
Website: www.smartplanet.biz
2. Categories of Personal Data Processed
When using the website, Smart Planet may process the following categories of personal data.
Data Provided Directly by the User
This may include:
- first and last name;
- billing and shipping address;
- e-mail address;
- telephone number;
- information required for invoicing;
- Tax Code and/or VAT number, where required;
- information relating to orders and purchases;
- account login credentials;
- communications sent to Customer Service;
- information provided for the management of returns, refunds, warranties or complaints.
Payment Data
Electronic payments may be processed by external payment service providers.
Where payment is handled directly by such providers, Smart Planet does not store full credit or debit card details, but only receives the information required to confirm, record and manage the transaction.
Browsing Data
The IT systems used to operate the website may automatically collect certain information, including:
- IP address;
- browser and device type;
- operating system;
- date and time of access;
- pages visited;
- addresses of requested resources;
- technical information relating to the connection and browsing session.
Such information is processed to ensure the proper functioning and security of the website and, where applicable, to obtain statistical information about the use of the services.
Cookies and Tracking Technologies
The website may use cookies and similar technologies as described in the Cookie Policy below.
3. Purposes and Legal Bases for Processing
Personal data may be processed for the following purposes.
Account and Order Management
Data are used to:
- create and manage the Customer's account;
- receive and process orders;
- manage payments;
- arrange shipping;
- send communications relating to orders;
- manage returns, refunds and warranties;
- provide pre-sale and after-sales support.
Legal basis: performance of a contract or steps taken at the request of the data subject prior to entering into a contract.
Administrative, Tax and Legal Obligations
Data may be processed to comply with tax, accounting, administrative and commercial obligations.
Legal basis: compliance with a legal obligation.
Security, Fraud Prevention and Protection of Rights
Data may be processed to:
- ensure website security;
- prevent fraudulent use;
- identify transaction anomalies;
- protect Smart Planet's rights;
- manage disputes and claims.
Legal basis: legitimate interests of the Data Controller and, where applicable, the establishment, exercise or defence of legal claims.
Marketing Communications
Where required by applicable law, Smart Planet may send newsletters, promotions and commercial communications with the prior consent of the data subject.
The user may withdraw consent at any time.
Refusing or withdrawing consent for marketing communications does not affect the user's ability to make purchases through the website.
4. Provision of Personal Data
The provision of personal data required for order management, shipping, invoicing and contractual obligations is necessary.
Failure to provide such information may make it impossible to complete or fulfil a purchase.
Providing personal data for marketing purposes is optional.
5. Processing Methods and Security
Personal data are processed using electronic, IT and, where necessary, paper-based tools.
Smart Planet adopts appropriate technical and organisational measures to protect personal data against:
- unauthorised access;
- loss;
- destruction;
- disclosure;
- alteration;
- unlawful or improper use.
6. Recipients of Personal Data
Within the limits necessary for the purposes described above, personal data may be disclosed to parties such as:
- IT and hosting service providers;
- e-commerce platform providers;
- payment service providers;
- couriers and logistics operators;
- service and repair centres;
- accounting, tax and legal advisers;
- communication and customer support service providers;
- parties responsible for the technical maintenance of the website;
- public, judicial or administrative authorities where required by law.
Where such parties process personal data on behalf of Smart Planet, they are appointed, where required, as Data Processors pursuant to Article 28 of the GDPR.
Personal data will not be publicly disclosed except where required by law.
7. Transfers Outside the European Economic Area
If any service providers used by Smart Planet involve the transfer of personal data to countries outside the European Economic Area, such transfers will take place only in accordance with the GDPR, using, where necessary, adequacy decisions, Standard Contractual Clauses or other safeguards recognised by applicable law.
8. Data Retention Period
Personal data are retained for the period necessary to fulfil the purposes for which they were collected.
In particular:
- data relating to orders, invoices and administrative/accounting obligations are retained for the period required by applicable law, normally 10 years;
- data necessary for handling disputes or legal claims may be retained for the period necessary to protect the relevant rights;
- data processed on the basis of consent are retained until consent is withdrawn or for any different period required by applicable law;
- data relating to cookies are retained for the periods indicated in the cookie preference management system.
After the applicable retention period has expired, personal data will be deleted or anonymised unless further retention is required by law.
9. Rights of the Data Subject
Where applicable, pursuant to Articles 15–22 of the GDPR, the data subject has the right to:
- obtain confirmation as to whether personal data concerning them are being processed;
- access their personal data;
- request correction of inaccurate data;
- request deletion of personal data;
- request restriction of processing;
- object to processing where permitted;
- receive their personal data in a structured, commonly used and machine-readable format where the right to data portability applies;
- withdraw consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.
Requests may be sent to:
or by certified e-mail (PEC) to:
Requests will be handled within the time limits established by applicable law.
10. Right to Lodge a Complaint
A data subject who believes that their personal data are being processed in breach of applicable data protection legislation has the right to lodge a complaint with the:
Italian Data Protection Authority – Garante per la protezione dei dati personali
in accordance with the procedures established by the Authority.
11. Changes to this Privacy Policy
Smart Planet reserves the right to amend or update this Privacy Policy following legal, technical or organisational changes.
The updated version will be published on www.smartplanet.biz.
COOKIE POLICY
1. What Are Cookies?
Cookies are small text files that a website may store on a user's device while browsing.
They may be used, for example, to ensure the proper functioning of the website, maintain an active session, remember certain preferences or, subject to consent where required, perform statistical analysis and marketing activities.
2. Types of Cookies
Technical and Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website and for providing services requested by the user.
They may be used, for example, to:
- maintain the user's session;
- manage the shopping cart;
- allow access to the user's account;
- store privacy preferences;
- ensure website security;
- complete the purchasing process correctly.
Prior consent is not required for these cookies.
Preference or Functionality Cookies
These cookies allow the website to remember certain choices made by the user and provide additional features.
Where such cookies are not strictly necessary for the provision of a service requested by the user, they are used in accordance with applicable law and the preferences expressed by the user.
Analytics and Statistics Cookies
These cookies may be used to understand how users interact with the website and to obtain statistics regarding visits and use of its pages.
Where analytics cookies do not meet the conditions allowing them to be treated as technical cookies under applicable law, they are installed only after the user has given consent.
Profiling and Marketing Cookies
These cookies may be used to analyse users' interests and browsing behaviour and, where applicable, to display personalised content or advertising.
Such cookies and other non-essential tracking technologies are used only after obtaining the user's consent.
3. Third-Party Cookies
Some website features may be provided by third parties that may use their own cookies or tracking technologies.
An up-to-date list of cookies that may be used, their providers, purposes and duration should be available through the cookie preference management panel on the website.
Smart Planet does not activate profiling cookies or other non-essential tracking technologies before the user has expressed their choice, except where permitted by applicable law.
4. Consent Management
When users first access the website, and where cookies requiring consent are used, they may use the cookie banner to:
- accept all optional cookies;
- reject non-essential cookies;
- customise their preferences by category.
Simply continuing to browse, remaining inactive or scrolling the page does not, in itself, constitute consent to the use of non-essential cookies.
Refusing profiling, marketing or other optional cookies does not prevent the purchase of products or the use of essential website functions.
5. Withdrawal or Modification of Consent
Users may modify or withdraw their previously expressed preferences at any time using the “Manage Cookies”, “Cookie Preferences” link/button or an equivalent function available on the website.
Withdrawal of consent must be possible through simple and accessible means.
6. Cookie Duration
Cookies may be:
- session cookies, which are deleted when the browser is closed;
- persistent cookies, which remain stored for a specified period.
The duration of individual cookies used by the website is indicated, where applicable, in the cookie preference management panel.
7. Browser Settings
Users may also manage or delete cookies through their browser settings.
Disabling strictly necessary technical cookies may affect the proper functioning of certain website features, including account access, the shopping cart or completion of the purchasing process.
For up-to-date information on managing cookies, users should consult the support documentation for the browser they use.
8. Legal Basis
The use of cookies and other tracking technologies is governed by Regulation (EU) 2016/679 (GDPR), Article 122 of Italian Legislative Decree No. 196/2003, as amended, and the guidelines issued by the Italian Data Protection Authority.
9. Contact Information
For information regarding the processing of personal data or the use of cookies, please contact:
Smart Planet S.r.l.s.
E-mail: info@smartplanet.biz
Certified e-mail (PEC): smartplanetsrls@pec.it
Website: www.smartplanet.biz